:root{--bg: #eef4f8;--panel: #ffffff;--panel-soft: #f7fafc;--text: #111827;--muted: #667085;--line: #d9e3ea;--blue-soft: #dbeeff;--blue: #5aa9e6;--blue-dark: #1f5f8b;--black-soft: #18202a;--success-bg: #e9f8ef;--success-text: #207344;--danger-bg: #fff1f0;--danger-text: #a1382f;--shadow: 0 18px 45px rgba(24, 32, 42, .08)}*{box-sizing:border-box}body{margin:0;font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif;background:var(--bg);color:var(--text)}button{font:inherit}.appShell{min-height:100vh;display:grid;grid-template-columns:280px 1fr}.sidebar{background:var(--black-soft);color:#fff;padding:28px 22px;display:flex;flex-direction:column;gap:28px}.brandBlock{display:flex;align-items:center;gap:14px}.brandMark{width:48px;height:48px;border-radius:16px;background:var(--blue-soft);color:var(--blue-dark);display:grid;place-items:center;font-weight:800;letter-spacing:-.04em}.brandBlock h1{margin:2px 0 0;font-size:22px;letter-spacing:-.04em}.eyebrow{margin:0;color:var(--muted);text-transform:uppercase;font-size:11px;letter-spacing:.14em;font-weight:800}.sidebar .eyebrow{color:#aab8c5}.navList{display:grid;gap:8px}.navItem{border:0;width:100%;border-radius:14px;padding:13px 14px;background:transparent;color:#dce8f2;display:flex;align-items:center;gap:11px;cursor:default;text-align:left}.navItem:first-child{background:#dbeeff24;color:#fff}.sidebarFoot{margin-top:auto;color:#b8c7d4;display:flex;align-items:center;gap:8px;font-size:13px}.mainArea{padding:30px}.topbar{display:flex;align-items:center;justify-content:space-between;gap:18px;margin-bottom:24px}.topbar h2{margin:2px 0 0;font-size:30px;letter-spacing:-.05em}.statusPill{border:1px solid var(--line);background:var(--panel);border-radius:999px;padding:10px 14px;color:var(--blue-dark);font-weight:800;box-shadow:var(--shadow);display:flex;align-items:center;gap:8px}.statusOk{background:var(--success-bg);color:var(--success-text);border-color:#2073442e}.errorCard{background:var(--danger-bg);color:var(--danger-text);border:1px solid rgba(161,56,47,.18);border-radius:18px;padding:14px 16px;display:flex;gap:10px;margin-bottom:18px}.errorCard p{margin:3px 0 0}.heroCard{background:var(--panel);border:1px solid var(--line);border-radius:28px;padding:26px;display:grid;grid-template-columns:1fr 280px;gap:22px;box-shadow:var(--shadow);margin-bottom:22px}.heroCard h3{margin:8px 0;font-size:28px;letter-spacing:-.05em}.heroCard p{margin:0;color:var(--muted);line-height:1.6;max-width:680px}.healthBox{background:var(--panel-soft);border:1px solid var(--line);border-radius:22px;padding:20px;display:grid;align-content:center;gap:6px}.healthBox span,.healthBox small{color:var(--muted);font-size:13px}.healthBox strong{color:var(--blue-dark);font-size:22px;word-break:break-word;text-transform:capitalize}.statsGrid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:14px;margin-bottom:22px}.statCard{background:var(--panel);border:1px solid var(--line);border-radius:22px;padding:18px;box-shadow:var(--shadow)}.statCard span{color:var(--muted);font-size:13px;font-weight:700}.statCard strong{display:block;margin-top:6px;font-size:28px;letter-spacing:-.05em}.contentGrid{display:grid;grid-template-columns:1.15fr .85fr;gap:16px}.panelCard{background:var(--panel);border:1px solid var(--line);border-radius:24px;padding:20px;box-shadow:var(--shadow)}.panelHeader{display:flex;align-items:flex-start;justify-content:space-between;gap:14px;margin-bottom:16px}.panelHeader h4{margin:3px 0 0;font-size:20px;letter-spacing:-.04em}.panelHeader span{color:var(--blue-dark);background:var(--blue-soft);border-radius:999px;padding:7px 10px;font-size:12px;font-weight:800}.productList,.categoryList{display:grid;gap:10px}.productRow,.categoryRow{border:1px solid var(--line);background:var(--panel-soft);border-radius:18px;padding:14px;display:flex;justify-content:space-between;gap:14px}.productRow strong,.categoryRow strong{display:block;margin-bottom:4px}.productRow p,.categoryRow p{margin:0;color:var(--muted);font-size:13px;line-height:1.4}.productMeta{text-align:right;min-width:125px;display:grid;gap:5px}.productMeta span{color:var(--blue-dark);font-weight:800}.productMeta small,.categoryRow small{color:var(--success-text);font-weight:800}.emptyText{color:var(--muted);margin:0}@media(max-width:980px){.appShell{grid-template-columns:1fr}.sidebar{border-radius:0 0 28px 28px}.navList{grid-template-columns:repeat(2,minmax(0,1fr))}.mainArea{padding:22px}.topbar,.heroCard,.statsGrid,.contentGrid{grid-template-columns:1fr}.productRow,.categoryRow{flex-direction:column}.productMeta{text-align:left}}.inboxGrid{display:grid;grid-template-columns:370px 1fr;gap:16px}.conversationListCard{min-height:620px}.conversationList{display:grid;gap:10px}.conversationItem{width:100%;text-align:left;border:1px solid var(--line);background:var(--panel-soft);border-radius:18px;padding:14px;display:grid;gap:5px;color:var(--text);cursor:pointer}.conversationItem strong{font-size:15px}.conversationItem span,.conversationItem small{color:var(--muted);font-size:13px}.activeConversation{border-color:#5aa9e6a6;background:var(--blue-soft)}.chatCard{min-height:620px;display:flex;flex-direction:column}.customerMeta{display:flex;flex-wrap:wrap;gap:8px;margin-bottom:14px}.customerMeta span{border:1px solid var(--line);background:var(--panel-soft);color:var(--muted);border-radius:999px;padding:7px 10px;font-size:12px;font-weight:700}.messagesBox{flex:1;border:1px solid var(--line);background:#f8fbfd;border-radius:22px;padding:16px;display:flex;flex-direction:column;gap:10px;min-height:310px;max-height:440px;overflow:auto}.messageBubble{max-width:78%;border:1px solid var(--line);border-radius:18px;padding:12px 14px;background:#fff}.messageBubble p{margin:0 0 6px;line-height:1.45}.messageBubble small{color:var(--muted);font-size:11px}.messageBubble.outbound{align-self:flex-end;background:var(--blue-soft);border-color:#5aa9e659}.messageBubble.inbound{align-self:flex-start}.replyBox{margin-top:14px;display:grid;gap:10px}.replyBox textarea{width:100%;border:1px solid var(--line);border-radius:18px;padding:14px;resize:vertical;font:inherit;color:var(--text);background:var(--panel-soft);outline:none}.replyBox textarea:focus{border-color:#5aa9e6cc;box-shadow:0 0 0 4px #5aa9e61f}.replyBox button{justify-self:end;border:0;border-radius:999px;background:var(--blue-dark);color:#fff;font-weight:800;padding:11px 16px;display:inline-flex;align-items:center;gap:8px}.replyBox button:disabled{opacity:.55;cursor:not-allowed}@media(max-width:1100px){.inboxGrid{grid-template-columns:1fr}}